Are you a little hot under the collar because of a beer-related incident? Fear not! There are plenty of ways that you can get in touch with us or find your query in a FAQs below:
There's so much to choose from, where do I start?
Why not just browse through and see what takes your fancy, or use the search by Beer Style option
How should I store my beer?
Different beers are best served at different temperatures but with regards storing them we would recommend somewhere dry and out of the sun
How much attention should I pay to Best Before Dates?
All beers will have a best before date on the bottle or can, and so its a shame but we do recommnend you drink them before this date
What is Alcohol Free or Low Alcohol beer?
We often get asked this - no alcohol or alcohol free - not more than 0.05% ABV, low alcohol - not more than 1.2% ABV
Do you stock Vegan beer?
We mark products as 'Vegan Friendly' if either the brewer defines them as 'Vegan Friendly' or if the product is defined as 'Vegan Friendly' on the Barnivore Vegan Alcohol Directory website www.barnivore.com. We do our best to make sure that we give you accurate information. The 'Vegan Friendly' list was last checked for accuracy using the methods noted above on 22-07-2018.
I need to amend/cancel my order, how do I let you know?
No problem, either call us on 01642 989224 or email firstname.lastname@example.org and we will sort everything else out
Which payment methods do you accept?
We accept all major credit cards, debit cards and PayPal
What does your packaging look like?
Your beers will arrive in a very smart specialy designed beer case with protective cardboard bottle/can inserts. The packaging is made from recycled carboard and is fully degradable
What do I do if I can't find my delivered order?
Please contact us. Your order will only be left if a signature has been provided. We should then be able to find out from the courier where your order is
Which courier do you use?
We only use either UPS or Royal Mail
How do I track my order?
Once your order leaves us, you will receive and email and text message which will keep you informed of your beer order - you will be able to alter and change special instructions via the couriers own App
Where do you deliver to?
We will deliver to any UK mainland address provided the courier can get there. It is with regret that we are currently not shipping to Northern Ireland and Ireland, due to added costs and delays caused by current Brexit arrangements.
What are your standard delivery charges?
All orders over £100 are sent Free Of Charge, delivery will be £4.95 for all orders under that amount, with the exceptions of the postcodes listed below. These cost will be calculated at the checkout point in the shopping cart - Orders over £100 will cost £9.00, orders under £100 will cost £13.99 AB30, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, DD8, DD9, FK17, FK18, FK19, FK20,FK21,IV1,IV2,IV3,IV4,IV5,IV6,IV7,IV8,IV9,IV10,IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV40, IV52, IV53, IV54, IV63, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA80, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO4 Orders over £100 will cost £11.00, orders under £100 wil cost £15.99 HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43, PH44, ZE1, ZE2, ZE3,
How do I return unwanted items to you?
That's no problem, please contact us on 01642 989224 or email@example.com and we will sort it out for you
My order has arrived damaged/missing items, what should I do?
We apologise if this is the case. Please contact us as soon as possible on 01642 989224 or firstname.lastname@example.org and we will sort it out for you
I don't like the beer, what can I do about it?
We understand that everyone has different tastes when it comes to beer, however please feel free to contact us and we will endeavour to sort things out for you!